Thank you for shopping with NUUG BAR. Below is our official shipping policy, including processing times, shipping options, and important restrictions.
1. Order Processing Time
Orders are typically processed within 1 to 2 business days. Orders placed after 1:00 PM Eastern Time or on weekends/holidays will begin processing the next business day. Please note that processing time is separate from transit/delivery time.
2. Shipping Rates & Delivery Estimates
We offer flat-rate shipping of $7.49 for all orders under $80. Orders with a subtotal of $80 or more (after discounts, excluding taxes and shipping fees) qualify for free standard shipping.
Estimated delivery times:
- Standard Shipping: Up to 7 business days via USPS.
- Vape Shipping: Up to 4 business days, as required by law for vape orders shipping to California, Illinois, and Indiana.
Note: Estimated delivery time does not include order processing. Delivery timelines are not guaranteed and may vary by region or carrier delays.
3. Shipping Carriers
We primarily ship using USPS and FedEx. Shipping method availability may vary depending on the contents of your order and your location.
4. Shipping Restrictions
We currently ship only within the United States. NUUG BAR does not ship to military bases, P.O. Boxes, or international addresses. We also do not ship to rural areas where vape shipping compliance is not supported.
To comply with applicable federal and state regulations, adult signature and age verification may be required upon delivery for orders containing vape products. Customers must be 21 years or older and are responsible for ensuring legal compliance with local laws before purchasing.
5. International Shipping
We do not offer international shipping at this time.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and link. You can also log in to your NUUG BAR account to check your order status and tracking information.
7. Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us within 5 business days of the expected delivery date. Include your order number, tracking number, and photo evidence (if applicable). We will work with the carrier to investigate and resolve the issue as quickly as possible.
8. Address Accuracy
Please ensure your shipping address is accurate at checkout. NUUG BAR is not responsible for orders lost or delayed due to incorrect or incomplete shipping information. Additional charges may apply for address correction or reshipment.
9. Contact Information
If you have any questions about your shipment or this policy, please contact us:
Email: hello@nuugbar.com
Mail: NUUG BAR, Los Angeles, CA 90001
This Shipping Policy was last updated on June 2, 2024.