Your privacy is important to us. This policy explains how NUUG BAR collects, uses, discloses, and safeguards your information when you visit our website at nuugbar.com or communicate with us directly.
1. Information We Collect
We collect both personal and non-personal information when you use our website or purchase from us. This may include:
- Name, email, phone number, and shipping/billing address
- Payment information (processed securely by third-party processors)
- Age verification details (to comply with cannabis-related laws)
- Device/browser details, IP address, and usage data via cookies and analytics tools
- Order history and customer service interactions
2. How We Use Your Information
We use your information to:
- Process transactions and ship your orders
- Verify age and ensure compliance with cannabis sales laws
- Provide customer support and resolve issues
- Send updates, promotions, and marketing (only if you opt in)
- Improve our website and services
- Detect fraud, abuse, or other illegal activity
3. Consent
When you provide personal information to place an order, complete a transaction, verify your identity, or contact us, we interpret that as your consent to collect and use that data for those specific purposes. You may withdraw your consent at any time by contacting us at hello@nuugbar.com.
4. How We Share Your Information
We do not sell your data. We may share your information with trusted third parties only as needed to provide services, such as:
- Payment processors (e.g., Stripe, Square)
- Shipping carriers (e.g., USPS, FedEx)
- Age verification and fraud prevention tools
- Email and SMS marketing platforms (only if you opt in)
- Law enforcement or regulatory authorities as required by law
5. Wholesale Customers
If you are a wholesale customer, we may share your basic business information (e.g., company name, tax ID, contact info) with financial service providers strictly for enabling payment processing, credit terms, or risk assessment. These providers are not authorized to contact you for unrelated purposes.
6. Cookies and Tracking
We use cookies and similar tracking technologies to improve user experience, track performance, and personalize content. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings, but some features may not function properly.
7. Hosting & Third-Party Services
Our website is hosted on secure infrastructure with industry-standard encryption (SSL). Some data may be processed by third-party providers in the United States or other jurisdictions, where laws may differ from your local laws. We are not responsible for the privacy practices of external services or linked websites. Please review their respective policies.
8. Data Security
We take reasonable precautions and follow industry best practices to protect your personal data from loss, misuse, unauthorized access, or disclosure. While no method is 100% secure, we use encryption, access control, and secure storage for sensitive information.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and review the personal data we hold about you
- Request corrections or deletions
- Withdraw consent or opt out of marketing
- Request data portability (where applicable)
To exercise these rights, please email hello@nuugbar.com.
10. Children’s Privacy
This site is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. We recommend reviewing this page regularly to stay informed of how we protect your information.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, you can reach us at:
Email: hello@nuugbar.com
Mail: NUUG BAR, Los Angeles, CA 90001
This Privacy Policy applies to information collected on nuugbar.com and does not cover information collected offline or through other platforms.